At Susan Sweet, we take pride in the quality and freshness of our products. Our goal is to ensure that every purchase you make brings complete satisfaction. We offer a limited warranty to cover issues with the quality or condition of our products upon delivery. Please review our Warranty Policy below to understand how it applies to your purchases.

Warranty Coverage

Our warranty is limited to issues concerning the quality, freshness, and condition of items received upon delivery. It covers:

  • Defects in packaging or labeling
  • Products that arrive damaged due to shipping
  • Quality issues that affect the product’s safety or freshness

This warranty does not cover damage that occurs due to mishandling, improper storage, or issues that arise after the product has been opened.

Warranty Period

We offer a 7-day warranty from the date of delivery. Claims must be filed within 7 days after receiving the item. After this period, products are considered non-refundable and non-replaceable, except under extenuating circumstances.

How to File a Warranty Claim

To file a warranty claim, please follow these steps:

  1. Contact Us
    Reach out to our Customer Support team at [email protected] or call 813-857-0267. Please provide your order details and a description of the issue.
  2. Provide Documentation
    For faster processing, please include photos or videos that clearly show the defect or damage to the product. If the issue pertains to the product’s freshness, please describe any unusual taste, odor, or appearance.
  3. Return or Replacement
    Upon verifying the defect, we will offer you a replacement item at no additional cost or, if a replacement is unavailable, a full refund. You may be asked to return the defective product to us for inspection.

Exclusions from Warranty

The warranty does not cover:

  • Products stored improperly after delivery
  • Products past their expiration date due to delayed consumption
  • General dissatisfaction unrelated to product quality or condition
  • Damage caused by external factors after delivery, such as heat exposure or tampering

Questions?

If you have any questions or concerns about our Warranty Policy, please contact us. Our team is here to ensure your satisfaction.

Contact Information:

  • Email: [email protected]
  • Phone: 813-857-0267
  • Address: 2034 Maryland Ave NE, Washington, DC 20002, USA

Thank you for choosing Susan Sweet—we’re here to make sure every experience is as sweet as can be!