Privacy Policy – Susan Sweet

At Susan Sweet, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase. By using our website, you consent to the practices outlined in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:

Name
Email address
Phone number
Shipping and billing addresses
Payment information (credit card details, PayPal, etc.)
Account details (if you create an account on our website)

Non-Personal Information:

Browsing data such as IP address, browser type, device information, and usage data
Cookies and tracking technologies that allow us to collect information about your interaction with our website

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

Processing Orders: To process your purchases, send order confirmations, and provide customer support.
Communication: To respond to your inquiries, provide customer service, or notify you about changes to your order or account.
Improving User Experience: To enhance and personalize your shopping experience by understanding how you interact with our website.
Marketing: To send promotional offers, updates, and newsletters (you can opt-out of these communications at any time).
Compliance: To comply with legal requirements, prevent fraud, and protect the security of our website and users.

3. How We Protect Your Information

We take the security of your personal data seriously. We employ industry-standard security measures, including:

SSL Encryption: We use Secure Socket Layer (SSL) encryption to protect the transmission of sensitive data such as payment information.
Secure Payment Gateways: Payment processing is handled by trusted third-party payment providers that follow stringent security standards.
Access Control: Only authorized personnel have access to your personal information, and they are trained to handle it securely.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers for the following purposes:

Order Fulfillment: Shipping carriers and payment processors to complete your order.
Legal Compliance: If required by law or to protect our rights, we may disclose your information to law enforcement or other governmental authorities.
Marketing: With your consent, we may share your information with third-party partners for marketing purposes, but you can opt out of this at any time.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences
Analyze website traffic
Improve our website’s functionality

You can control or delete cookies through your browser settings. However, disabling cookies may impact the functionality of some website features.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request a copy of the personal data we hold about you.
Correction: You can update or correct your personal information if it is inaccurate.
Deletion: You may request that we delete your personal data, subject to certain exceptions.
Opt-Out of Marketing: You can opt-out of receiving marketing emails or other promotional communications by following the unsubscribe link in our emails.

To exercise any of these rights, please contact us at [email protected].

7. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to external websites, and we recommend reviewing their privacy policies before sharing your personal information.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated. Please review this policy periodically for any updates.